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Privacy Policy

Last updated:

Controller

Craxylondholthod (the “Controller”), operating the website at https://craxylondholthod.world, with postal address: 1211 Dundas St W, Toronto, ON M6J 1X3, Canada. Contact identifiers for privacy requests: info@craxylondholthod.world, contact@craxylondholthod.world, support@craxylondholthod.world, help@craxylondholthod.world (as published on the site).

Geographic scope and audience

The Controller is established in Ontario, Canada. Visitors may access this site from other countries. If you are in the European Economic Area or the United Kingdom, GDPR rights apply as described in this Policy. If you are in Canada, federal and provincial privacy rules may apply together with this Policy. We describe a food supplement for general adult use; we do not use this site to infer or process special categories of data about your health for profiling beyond what you voluntarily submit in forms.

Scope

This Policy describes how we collect and process personal data when you visit our site, submit forms, purchase or enquire about Zenvora and related services, and exercise your rights under the EU General Data Protection Regulation (GDPR) and applicable Canadian privacy laws, including where they align with the Personal Information Protection and Electronic Documents Act (PIPEDA) principles.

Marketing and online advertising

Where we use paid online advertising (including search or display), we aim to keep landing pages consistent with ad text and applicable platform rules for food supplements. Analytics and marketing cookies are used only with your consent as set out in our Cookie Policy. We do not use personal data to infer sensitive health conditions for ad targeting.

Data we collect

  • Identity and contact data: name, email address, telephone number if you provide it, and message content.
  • Technical data: IP address, browser type, device type, and approximate region derived from network data.
  • Cookie data: as described in our Cookie Policy, including strictly necessary cookies and, only with consent, analytics or marketing identifiers.
  • Order and enquiry records: references needed to handle requests, refunds, or legal obligations.

Purposes and legal bases (GDPR)

  • Responding to enquiries and performing a contract or pre-contract steps (Art. 6(1)(b)) when you order or ask about products.
  • Compliance with legal obligations (Art. 6(1)(c)), including accounting and consumer rules.
  • Legitimate interests (Art. 6(1)(f)) in securing the website, preventing abuse, and improving content, balanced against your rights.
  • Consent (Art. 6(1)(a)) for non-essential cookies and optional marketing where applicable.

Retention

We keep personal data only as long as necessary for the purposes above. Indicative periods: enquiry and support messages up to twenty-four months unless a longer period is required for disputes or law; transaction records as required by tax and commercial law; cookie-related records in line with our Cookie Policy.

Sharing and transfers

We may use processors (hosting, email delivery, analytics if consented) under contracts that require appropriate safeguards. If data is transferred outside the European Economic Area, we rely on mechanisms such as Standard Contractual Clauses or equivalent safeguards where required.

Your rights

Depending on your location, you may have the right to access, rectify, erase, restrict processing, object, data portability, and withdraw consent at any time without affecting prior lawful processing. You may lodge a complaint with a supervisory authority in your country. To exercise rights, contact us using the identifiers above.

Security

We apply appropriate technical and organisational measures, including encrypted connections (HTTPS), access limitations, and vendor review. No method of transmission is completely secure; we work to reduce risk proportionately.

Children

Our services are not directed at children. We do not knowingly collect data from anyone under the age required by applicable law to consent.

Changes

We may update this Policy. The “Last updated” date reflects the current version. Material changes will be highlighted on the site where appropriate.